Return Policy

1. Eligible change-of-mind returns

Products must be unused, uninstalled and in their original condition, with accessories, manuals and original packaging. Include your order reference or another proof of purchase. Opening packaging reasonably to inspect an item does not by itself mean you have used it; avoid installation, wiring, charging or operation before deciding to keep electrical equipment.

Made-to-order, personalised or specifically cut-to-length products are not normally eligible for change-of-mind returns where that restriction was disclosed before purchase. This does not exclude remedies for a defect, incorrect supply or misdescription.

2. How to start a return

1. Contact our team. Use the email address below or our contact form. Include the order reference, item, delivery date and reason for the return. Attach photographs if the item is damaged or incorrect.
2. Receive return instructions. We will confirm eligibility, the return destination and appropriate transport arrangements. Do not send an item to the company address before receiving instructions.
3. Pack and send safely. Include all supplied accessories and protect the item in suitable packaging. Keep proof of dispatch and tracking.
4. Inspection and resolution. We will inspect the returned goods and contact you with the outcome and refund or replacement arrangements.

3. Faulty, damaged or incorrect items

Contact us promptly if goods arrive damaged, faulty or different from your order. Keep the packaging and any photos that help us investigate. Do not install or continue using unsafe equipment. We will assess the issue and arrange the appropriate repair, replacement or refund in line with applicable consumer rights and any relevant warranty.

Original packaging and the change-of-mind deadline are not conditions that remove your statutory rights. Where the problem is our error or a covered defect, we will arrange or cover reasonable return transport agreed with you.

4. Return delivery and batteries

For a change-of-mind return, you are responsible for return transport costs unless we agree otherwise. Original delivery charges are not normally refunded for change-of-mind returns, except where the law requires it.

Batteries and other electrical equipment may require specialist handling. Do not send a leaking, swollen, damaged or suspect battery through ordinary post or a courier without an approved arrangement. Contact us first for safe transport instructions. Installation or collection services require separate arrangements.

5. Refunds and exchanges

Approved returns are refunded to the original payment method where possible. We will confirm the approved amount and processing details after inspection. Your bank or payment provider may take additional time to show the credit. Contact us if a confirmed refund has not appeared within the timeframe we provide.

For an eligible change-of-mind return, the refund covers the returned product price subject to the delivery rules above. If you would prefer a replacement or a different product, tell us when requesting the return; availability and any price difference must be agreed before an exchange proceeds.

6. Cancellations and installation

If you need to cancel, contact us immediately. We will try to stop dispatch where possible. Shipped orders follow the return process. Completed installation or other services are assessed separately under the agreed quotation and applicable law; returning equipment does not automatically reverse completed service charges.

For a warranty claim after the change-of-mind window, contact us with your order reference and a description of the issue. Your manufacturer's warranty and statutory rights may still apply.